Strategic Customer Experience Leadership
for Growing Teams
Services
On-Demand CX Leadership
Get executive-level customer experience strategy without the full-time cost. Perfect for growing teams ready to elevate their impact.
Research Driven Validation
Quickly validate decisions and reduce risk with proven research methodologies that turn customer insights into business growth.
Team Development
Mentor your team to become strategic partners who speak the language of business and drive measurable outcomes.
Scalable CX Frameworks
Establish processes and playbooks that grow with your business, creating consistent experiences across all touchpoints.
Why Choose Us?
Stuck as order-takers
Your team executes requests instead of driving strategy, struggling to prove design’s value to stakeholders.
Decision uncertainty
You’re building features without confidence they’ll solve real customer problems or drive business results.
Limited strategic guidance
You need executive-level design leadership but aren’t ready for a full-time hire.
Isolated team growth
Your designers need mentorship to develop strategic thinking and leadership skills.
What if you could transform these challenges into competitive advantages?
Testimonials
“Always a delight to hear your product design updates and a pleasure to work with! Erin’s attention to detail with the design of our product features is incredible. The sales team is extremely grateful when our clients rave about how intuitive the product is.”
Roberto Garza
“Erin is an absolute delight to work with. I enjoy collaborating with her on customer surveys/community stuff and love the calm she bring to the table. Her design know-how cannot be understated.”
Nathan Sales
“Erin is always full of great ideas, and her support not only lifts me up but also challenges me to improve. I admire her attention to detail and how thoughtfully she considers the small things that impact on design project. Working with Erin is such a rewarding experience, helping me evolve as a user-focused designer and think more creatively.”
Simin Mete
Ready to Transform Your Customer Experience Strategy?
Book a 30-minute consultation to understand how strategic CX leadership can elevate your team’s impact.
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